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01 / Hard FM M&E and building services
HVAC, electrical, plumbing, BMS, lifts, fire and water hygiene — planned and reactive, all under one contract.
See scope →
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Request a quote → Prestige Facilities is the in-house FM arm of Prestige Surrey — a single point of contact for hard and soft services, planned maintenance and 24/7 reactive response across Surrey, Sussex, Hampshire and Berkshire.
Hard services, soft services and project works — delivered by directly employed engineers and a vetted local supply chain. No subcontracted helpdesks, no offshore call centres.
HVAC, electrical, plumbing, BMS, lifts, fire and water hygiene — planned and reactive, all under one contract.
See scope →Daily cleans, periodic deep cleans, manned guarding, key-holding, waste, landscaping and winter gritting.
See scope →Local engineers on standby — P1 attendance inside 4 hours, P2 same-day, full audit trail through our helpdesk portal.
See scope →Asset-led schedules built around your statutory log, with photo evidence and certification stored against each visit.
See scope →Fire, asbestos, water hygiene, electrical (EICR), gas safety, lifting and pressure — all certificates in one dashboard.
See scope →Carpentry, decorating, plastering, brick and roofing — handled in-house by our Prestige Surrey trade teams.
See scope →Buildings have different rhythms. Commercial sites need uptime; residential schemes need to feel cared for; public estates need defensible audit trails. We staff and price each contract accordingly.
From our base in Guildford we cover Surrey, north Sussex, eastern Hampshire and parts of west Berkshire — close enough that reactive jobs don't blow your budget on travel time.
National providers will quote you cheap and bill you back through variations. We staff locally, price honestly, and put a named account manager on every contract — not a ticket queue.
Local engineers, dispatched from Guildford. P1 attendance within four hours — measured, not aspirational.
Rolling 12-month average across managed contracts. Published quarterly to every client account.
One account manager, one helpdesk number. No tier-1 triage, no outsourced call centre, no script.
FM division of Prestige Surrey, working across the county since 2008. Trade teams, not subcontractors.
A clean mobilisation matters more than a clever bid. Here's how a typical contract starts.
A senior engineer walks every plant room, captures asset data and photographs the statutory log — no obligation, no fee.
Hard and soft scopes priced separately so you can mix and match. Statutory PPM, reactive bands and exclusions clearly stated.
Where staff transfer, we run consultations alongside your incumbent. Inductions, RAMS and helpdesk onboarding happen in parallel.
Contract goes live with a published PPM schedule. KPI pack, finance reconciliation and an in-person review every quarter.
We left a national provider because every variation came with an invoice. Prestige Facilities priced honestly on day one and we've actually spent less, with fewer incidents.
A 20-minute call, a free site walk, and a like-for-like proposal you can actually read. No tendering hoops, no sales sequence.